The Service Desk Handbook: A guide to service desk implementation, management and support okumak kayıt olmadan

The Service Desk Handbook: A guide to service desk implementation, management and support

Yönetim ve Liderlik

An IT service desk is the first point of contact between users and an IT organisation. A service desk is a one-stop destination for enquiries, requests and reporting issues, ensuring continuing use of IT services without disruption. They have become intrinsic in modern organisations. A service desk makes prioritising and responding to customer enquiries much more efficient, saving time and money. More and more organisations are understanding that customer satisfaction is key to developing their business. The Service Desk Handbook - A guide to service desk implementation, management and support provides operational guidance for implementing, managing and supporting service desks in the enterprise. It will help service desk teams in adopting ITIL(R) to accomplish their tasks while making the necessary adaptations as per their organisation's needs. Suitable for service desk agents, supervisors and managers, as well as project managers and senior management looking to revise processes, this book will help readers get a service desk unit off the ground and act as a key reference guide once the service desk has been implemented. Topics covered include: Planning for a service desk; Telephony and tooling; The service desk team; Documentation; Performance measures; and Technology considerations - artificial intelligence and platforms and tools.

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20,3 x 0,5 x 26 cm 15 Eylül 2020 N&S Collection 29 Ağustos 2009 28 Şubat 2018 31 Ağustos 2012 Kolektif 15,2 x 0,6 x 22,9 cm 3 Haziran 2009 20,3 x 0,4 x 26 cm 21,6 x 0,6 x 27,9 cm Gerardus Blokdyk 20,3 x 0,3 x 26 cm Icon Group International 20,3 x 0,2 x 26 cm Aeryn Cartwright NAN RIEWALDT 1 Ocak 2013

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