Total Quality Management in Higher Education: Study of Engineering Institutions
This book offers a conceptual, theoretical, and empirical overview of the role of total quality management (TQM) in Indian higher education from the perspectives of the engineering faculty, students, and alumni. It identifies the critical dimensions to measure the performance of TQM. This volume conceptualizes the service quality of higher education, especially in engineering education, through empirical assessment of the services being provided to major stakeholders like the faculty, the students, and the alumni. It highlights the significance of TQM in creating success stories while discussing the importance of improved productivity and quality in higher education with respect to the quality of engineering educational institutions. Further, the book provides a complete framework for the implementation of TQM in engineering educational institutions. This book will be of interest to students, teachers, and researchers of education and management studies. It will also be useful for educationalists, education administrators, education policymakers and bureaucrats, management professionals, business leaders, and the governing bodies of higher education institutions.
yazar | Sayeda Begum |
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Tarafından yayınlandı | 24 Aralık 2020 |
31 Ağustos 2012 Aeryn Cartwright 20,3 x 0,5 x 26 cm 28 Şubat 2018 Gerardus Blokdyk 29 Ağustos 2009 NAN RIEWALDT 20,3 x 0,4 x 26 cm 21,6 x 0,6 x 27,9 cm 3 Haziran 2009 Icon Group International 1 Ocak 2013 15,2 x 0,6 x 22,9 cm Kolektif N&S Collection 20,3 x 0,3 x 26 cm 20,3 x 0,2 x 26 cm 24 Aralık 2020
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Sürüm ayrıntıları
yazar | Sayeda Begum Chandrasekharan Rajendran Sai Prakash L. K. Ganesh Sanjay Mohapatra |
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isbn 10 | 0367641674 |
isbn 13 | 978-0367641672 |
Yayımcı | Routledge India |
Tarafından yayınlandı Total Quality Management in Higher Education: Study of Engineering Institutions | 24 Aralık 2020 |
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